We ensure that all products are in a high quality before delivery to customers. The product(s) may be destroyed during delivery process. In this case, please reject to receive the product(s) if this happen and please contact our customer service for arrangement within 7 days.

Fremantle will pack and send out the product(s) within 3~10 working days after receiving your order and payment, delivery time estimate depends on courier companies dispatching schedules and routing, as well as weather and traffic conditions.    

Working day is defined Hong Kong time from Monday to Friday from 9:00 a.m. to 6:00 p.m., excluding public holidays. All orders will be processed in the next working day after confirmation of payment.