CUSTOMER SERVICE

+852 3428 3568

© 2019 Fremantle International Limited all right reserved

DELIVERY SERVICE

Fremantle will provide flat rate delivery service to Hong Kong commercial and residential address. Extra delivery charge is applied to remote areas and will be further notice after receiving the order. All orders deliver to Hong Kong address are operated by courier company, delivery charge and time as below: 

Delivery Method

Delivery Charge
Order Total Amount (Hong Kong Dollar)

Delivery Time

Courier

Free Delivery Charge for HK$2,000 / 24Bottles or above


(Fine Wine Not Included)

HK$2,000 / 24 bottles or below


Delivery Charge Bases on Value and Bottles

3~5 Working Days After Payment

Shek O, Sai Kung, Disneyland, Chek Lap Kok, Lau Fau Shan, Lung Kwu Tan, Lam Tsuen Yuen Long, Lam Tsuen Tai Po, Lion Rock, Kam Shan, Tai Mo Shan, Tai Lam, Pat Sin Leng, Ma Wan, Discovery Bay, Tung Chung

Remote areas including but not limited to:

Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, Closed Area, Lo Wu, Po Toi, Tung Lung Chau, Grass Island, Crooked Island (Kat O), Tung Ping Chau, Mui Wo, Lamma Island, Peng Chau, Cheung Chau, Tai O, Lantau Island

Delivery service is not available in the following areas:

For the Macau (or other areas) orders, we will use “Charge to Receiver” payment method for the delivery service. 

Orders shipped to Macau (or other regions):
  • Under the issuance of No.8 Gale or Storm Signal or Black Rainstorm Signal, it may cause to delay the delivery time, we will contact the customers if the delivery schedule has been changed.

  • If customers cannot receive the product(s) at appointed delivery time, Fremantle reserves the right to collect the extra charge from customers for re-delivery service.

  • If the delivery address has been changed, please contact us immediately for further arrangement.

  • Fremantle reserves the right of absolute discretion to reject delivery the product(s) to any customer.  

Delivery Time

Fremantle will pack and send out the product(s) within 3~5 working days after receiving your order and payment, delivery time estimate depends on courier companies dispatching schedules and routing, as well as weather and traffic conditions.

 

Working day is defined Hong Kong time from Monday to Friday from 9:00 a.m. to 6:00 p.m., excluding public holidays. All orders will be processed in the next working day after confirmation of payment.

Replacement terms and related policies

We try our best to ensure that all products are of a high quality before delivering to customers. The product(s) may be destroyed during delivery process, please reject to receive the product(s) if this happened and please contact our customer service department for arrangement within 7 days.

Product Damage

Fremantle is excused from performing its supply obligations where and so long as prevented from doing so by reason of events beyond its reasonable control. Manis will endeavor to notify customer of the delay and its expected duration. If so prevented for longer than a reasonable time, we may elect to cancel the order without liability to the buyer. 

Force Majeure